A Global Strategic Cloud Alliance partner since 2007

Our Salesforce Solutions

Latest Insights

Capgemini and Salesforce enable companies to become cloud-based, customer centric Enterprises transforming customer experiences, operational processes and business models.
CRM Modernization Services

CRM Modernization Services

Accelerate the value of your CRM investments.

A proven methodology to digitally transform customer facing processes while migrating from Siebel to Salesforce

Odigo for Salesforce

Odigo for Salesforce

Comprehensive Cloud contact center solution

Odigo is a comprehensive telephony and integration services that deliver outstanding business value.

Our Solution Offerings

Together with Salesforce, we deliver a complete portfolio of integrated services that combine our technology and deep industry expertise around Digital Transformation, Domain and Platform technology.
  • Our Service Solutions

ACE for Banking

All Channel Experience Banking, a configurable, omni-channel solution that unites all customer platforms and engagement systems.

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ACE: Retail Clienteling

Clienteling is an iPad-based capability specifically designed to manage personal customer engagement in a way to provide an exceptional in-store shopping experience.

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ACE for Insurance

All Channel Experience for Insurance delivers both revenue and cost benefits while reducing the insurer’s risks.

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Cloud Assessment

Today, more than 75%* of companies have a cloud migration strategy. Is your organization prepared for your journey to the Cloud?

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Connected Service

Connected Service leverages the Internet of Things (IoT) to dramatically change the relationship between you and your customers.

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Constituency Response Mgmt

A multichannel platform that supports front and back office communications to reduce costs and increase efficiencies among agency workers and citizens.

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Odigo for Salesforce

A comprehensive, one-stop shop, providing a Cloud contact center solution, telephony and integration services that deliver outstanding business value.

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Enables companies transform the customer and employee experience during the sales cycle and setting up systems to support growing businesses.

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SCE for Retail

Our customer-centric approach help you to devise a transformation strategy that supports customer engagement and loyalty programs

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Client Stories

Client Stories Block

Capgemini helped AirFrance KLM rollout new Salesforce system to connect with their customer & provide outstanding service worldwide

Key Resources

Capgemini at Dreamforce 2016

Wrap up video to highlight Capgemini's participation at Dreamforce 2016.

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